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Customer Service Specialist

Date: Jun 10, 2019

Location: Aptar Congers (1271),  New York, US

Company: Aptar Group

Customer Service
Supply Specialist


Create, Innovate, Deliver Solutions!  This is what you can expect from a career at Aptar Pharma.  Our business is growing and we have an immediate opening for a Customer Service Supply Specialist within our Supply Chain team at our facility in Congers, New York.  Aptar Pharma is part of Aptar Group, a global leader in the development and production of dispenser systems for the packaging industry. Aptar Pharma has been setting the standard for the drug delivery industry for decades and continue to break new ground providing innovative drug delivery devices, components and services, enabling the success of our clients.


If you are eager for new challenges in a fast-paced growing Company, we are the next step in your career!


What You Will Do at Aptar Pharma:

As a Customer Service Supply Specialist, you will focus on delivering excellence in customer relations through the receipt, processing, and expediting and on-time delivery goals for all customers’ orders.

  • Manage sales order entry, agree on acceptable lead-times with all relevant production sites and negotiate improvements when needed.
  • Communicate timely lead-times, delays, challenges and changes to customers while maintaining customer confidence.
  • Responsible for the collection and input of accurate customer forecast figures by the manufacturing plant and coordinating information with the sales team.
  • When applicable per site, follow-up on delivering and invoicing process.               
  • Prepare monthly report of portfolio of orders.
  • Ensure accuracy of orders received from clients. Verify requirements have been met and that Sales has provided all necessary documentation and specifications.
  • Work closely with Sales to review client requirements, open orders and client portfolios in general, as well as the services/tooling orders, pricing and new projects.
  • Work closely with Planning, Logistics and Warehouse teams to meet customer requirements.
  • Resolve customer issues related to sales order management with appropriate departments.
  • Visit selected customers to review demand and logistics.
  • Work with Accounts Receivable / Credit management and Sales to resolve payment issues.
  • Work with Quality and Sales to follow-up on Return Authorizations and manage the Replacement orders according to the agreed upon terms.
  • Responsible for Customer Master Data maintenance in SAP based on information provided by Sales


What Aptar Pharma Is Looking For:

  • Bachelor's degree or equivalent work experience.
  • 3-5 years’ experience in Supply Chain, Customer Service in a manufacturing company.
  • 1-3 years’ experience in Freight Forwarding, Traffic and/or Logistics a plus.
  • Knowledge of SAP or other similar ERP system.
  • Proficient with Microsoft Word, Excel and Power Point.
  • Independent self-starter with excellent verbal and written communication skills.
  • Thoroughness and the ability to provide strong attention to details.
  • Effective communication skills with customers, colleagues and stakeholders
  • Proven ability to develop and maintain effective relationships to achieve goals
  • Growth and continuous improvement mindset


Aptar Pharma, Congers
250 Route 303 North
Congers, NY 10920

Create, Innovate, Deliver Solutions! 

Aptar is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.