Customer Supply Analyst

Date: Jun 13, 2022

Location: Cary, IL, US, 60013

Company: Aptar Group

Who we are

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

 

Every day, Aptar creates "a-ha moments" for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

 

We have manufacturing facilities in North America, Europe, Asia and South America and over 14,000 dedicated employees in some 20 countries.

 

You should work here because we:

  • Attract and develop high performing people.
  • Promote a diverse and inclusive work environment.
  • Allow for failure by allowing people to make mistakes through an open and trusting environment.
  • Invest in the development of employees through local, regional and global career opportunities.

Contribute to the communities where we reside.
 

What's new with Aptar
We have an exciting position open in Cary, IL:  Customer Supply Analyst.  This position will be a hybrid role (remote/office) and will be responsible for providing customer service to B2B customers in order to increase client satisfaction and portfolio growth.  The position is responsible for the management and coordination of all aspects of assigned accounts including, but not limited to, new projects, order process, inventory levels and reporting. The Customer Supply Analyst works closely with the Customer, Sales, Management, and Internal Personnel to ensure a high level of performance and customer satisfaction and is expected to make recommendations and implement process improvements.

 
This is how your journey begins

  • You will develop knowledge of customer’s buying patterns and work with customer to understand the cause when there are variances o the trend. Share this insight with the business to better plan resources and improve service.

  • You will own the order management process for assigned accounts. This includes assuring accurate order detail and pricing, timely order confirmations, as well as providing status updates to the Customer. Prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • You will coordinate with the Quality Engineering team to resolve customer complaints. Using A3 problem solving techniques, identify root cause and corrective actions as needed.
  • You will identify and recommend alternative product line solutions for existing and potential customers. Engage internal resources when needed, such as marketing or planning.
  • You will participate in cost savings recommendations and CVM (customer value management) analysis.
  • You will build collaborative relationships with assigned customers and foster continued growth.
  • You will be responsible to resolve customer inquiries with a sense of urgency. Coordinates internal resources to assist in problem resolution. Escalates visibility within the organization when needed.
  • You will seek opportunities to improve service. This may include areas such as order management, and forecast methods. Coordinate with internal resources to propose solutions and to implement.
  • You will represent the voice of the customer within our business.
  • You will measure and communicate Aptar performance. In cases where the customer provides a scorecard, actively work to reconcile and resolve discrepancies.
  • You will enhance customer relationship through in-person interactions.
  • You will prepare and present information about key accounts at internal business reviews.
  • You will support internal initiatives such as alternate resin, material changes, pallet changes and various projects.
  • You will partner with Account Managers on customer activities, sharing insight gained through service.
  • You will support customer product launches. Activities may include gathering specification details, coordinating color match and sampling.
  • Youw ill work together with Finance to resolve invoice discrepancies when needed.
  • You will maintain accurate system data to support service levels.
  • You will serve as backup within the department as needed.

 

What you will bring on the journey

Education

  • Bachelor’s Degree in a business related field such as Business Management, Communications, Finance, Operations, or Supply Chain Management

Education

  • 3-5 years in Customer Service

Required Skills

    • Knowledge of SAP or other ERP systems.
    • Proficiency in Microsoft Office Products (Word, Outlook, Excel Intermediate level and PowerPoint).
    • Must be detail-oriented, a team player and proficient in both verbal and written communication.

 
What we offer:

  • An exciting, diverse and value based working environment
  • Award-winning corporate university offering personal development and training opportunities.
  • Competitive base salary and performance-based bonus plan
  • Innovative benefits plan, which includes 401k plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave.
     
    Be You.  Be Aptar
    Aptar is an equal employment opportunities employer.  We believe that a diverse workforce is key to our success.  We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, rage, religion or belief.

        


Nearest Major Market: Chicago