Director, GBS Operations

Director, GBS Operations

Location: Ceske Budejovice, Republic Czech

Reports to: Vice President, Global Buisiness Services

Aptar is a global leader in dispensing and closures systems (USD3.3Bn revenue, 13,000 employees worldwide). Aptar designs and manufactures a broad range of drug delivery, consumer product dispensing and active material science solutions.  Aptar’s organizational structure consists of three Business segments: Beauty, Pharma and Closures. Beauty Segment mainly sells dispensing pumps (spray pumps, lotion pumps, airless pumps), aerosol and applicators for the fragrance, make up and skin care markets.

THIS IS HOW YOUR JOURNEY BEGINS:

The Director, GBS Operations collaborates closely with the VP of GBS, GBPOs, GBS Excellence Director, and internal GBS clients to manage service delivery and GBS operations on a global scale. As a global role, the scope of the Director of GBS Operations encompasses Country, Regional, and Global levels. The Director, GBS Operations:

• Runs service delivery and GBS operations globally: record-to-reprt, order-to-cash, procure-to-pay, global trade compliance, and internal controls  
• Balances costs vs service level
• Sets priorities to Operations teams
• Ensures adherence to standards set by the Global Process Owners 
• Manage operations budget
• Is located in our GBS centre at Ceske Budejovice to ensure visibility of service delivery
• Ensures compliance with laws, rules and regulations
• Performs Stakeholder Management
• Sets and runs operations governance
• Implements continuous improvement initiatives 

WHAT YOU WILL BRING ON THE JOURNEY:

Education/Experience

• General University degree or proven track record
• MBA is a plus
• 15+ years related work experience
• Must have previous SSC/GBS direct experience in a key leadership role
• Language requirement: English and other fluent second language
• Willing to travel up sometimes
• Expat experience a plus

Skills

• Strong Leadership skills
• Strong communication skills (influencer & persuader)
• Credibility and ability to flex style and approach
• Expert at running service delivery 
• Strong analytical and problem-solving skills
• Customer centric
• Good Microsoft Office skills SAP (SAP4Hana)

Competencies

• Credible with all types of stakeholders
• Capable of working in the strategic and operational mode 
• Proven people management competencies 
• Confident and effective decision maker

WHAT WE OFFER:

• An exciting, diverse and value based working environment
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Contribute to the communities where we reside.

Be You. Be Aptar

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.