Customer Supply Chain Lead

Date: May 12, 2023

Location: Congers, NY, US, 10920

Company: Aptar Group

Improving Health through Science and Technology!  At Aptar Pharma, we specialize in Drug Delivery offering Innovative Devices, Services and Solutions focused on the Patient Experience.  Aptar Pharma is part of Aptar Group, a global leader of dispensing systems for the packaging industry.  Aptar Pharma has been setting the standard in drug delivery for decades providing health technology solutions and services enabling effective patient treatmentBe Aptar!

We have an opportunity for a dynamic leader with our Supply Chain Team.  If you are seeking a meaningful career where you can use your skills, where you can fulfill your curiosity in science and industrial engineering and make a difference in the lives and health of many, Aptar Pharma North America is your next career step!

What You Will Do at Aptar Pharma!

The primary mission of the Customer Supply Chain Lead is to develop and implement supply chain strategies that ensure consistent execution of the global supply chain, logistics, forecasting, replenishment, and inventory strategies across the global supply chain across multiple channels. Oversee and manage local and distribution sales orders and forecast by further developing strong working relationships, using the knowledge of the global demand and capacity allocation.  Duties include but are not limited to:

  • Assure accurate order detail and pricing, timely order confirmations, provide status updates to the customer. Prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • Develop knowledge of customers’ buying patterns and work with customers to understand the cause when there are variances to the trend; share this insight with the business to better plan resources and improve service.
  • Represent the voice of the customer within the business, and continuously seek opportunities to improve the service.
  • Collaborate with account managers on customer activities, sharing insight gained through service.
  • Interact, build, and maintain effective relationships with internal and external teams; including but not limited to customers, demand, planning, product managers, local and distribution manufacturing plants, and other leads as needed. 
  • Understand allocation methods based on budget, forecast and open orders, and maintain that data in IBP accordingly.
  • Oversee flow of product from manufacturing to customer delivery, ensuring clear communication on gaps, delays, and alternate planning strategies.
  • Support internal/external customers with business reports, presentations, and insights, to help generate actionable business solutions.
  • Create, measure, and analyze key supply chain metrics while developing corrective actions to improve performance.
  • Maintain customer master data, customer master specification record (CMSR), and pricing to support service levels.          
  • For local production, work closely with the Planning and Warehouse teams to meet customer requirements, for distribution orders, work closely with the Logistics Manager when necessary, to provide information to the customer.
  • Visit selected customers to review demand, logistics and service levels.
  • Work with Accounts Receivable, Credit management and Sales to resolve payment issues.
  • Work with Quality and Sales to follow-up on return authorizations and manage replacement orders according to the agreed upon terms.


What Aptar Pharma is looking for!

  • Bachelor's degree or equivalent work experience.
  • 5+ years’ experience in Supply Chain, Business, or Finance management.
  • Experience in Freight Forwarding and Logistics a plus.
  • Knowledge of SAP is preferred.
  • Proficient with Microsoft Word, Excel and Power Point.
  • Demonstrates strong leadership skills to coach, develop, and influence various teams.
  • Works effectively with others, participating fully to achieve high performance of objectives.
  • Open to take on missions driving continuous improvement initiatives and willing to assist colleagues if needed.
  • Attention to detail and accuracy.
  • Ensures that activities are handled correctly and completed on time, rigorous with follow-up.
  • Focuses on the task and willing to succeed.
  • Readily shares information, insights and learning with others.
  • Expresses information and ideas in a manner that is appropriate, concise and accurate
  • Occassional travel

What We Offer

  • An exciting, diverse and value based working environment
  • Award-winning corporate university offering personal development and training opportunities.
  • Competitive base salary
  • Contribute to the communities where we reside.
  • Innovative benefits plan which includes: 401k plan with Company matching benefit, paid time off, medical, dental, vision, life, disability and more



Aptar is an Equal Employment Opportunity (EEO) employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information


Aptar Pharma, NA
250 Route 303 North
Congers, NY 10920


Improving Health through Science and Technology!


Nearest Major Market: New York City