Customer Facing Quality Engineer

Notice of Job Opportunity
NA Customer Facing Quality Engineering Manager

Location: Queretaro, MX

Reports to: NA Supply Chain Director

Posting Date: April 19 2024                                             Closing Date: May 3, 2024

Who we are

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

We have manufacturing facilities in North America, Europe, Asia and South America and over 13,000 dedicated employees in some 20 countries.

You should work here because we:

• Attract and develop high performing people.
• Promote a diverse and inclusive work environment.
• Allow for failure by allowing people to make mistakes through an open and trusting environment.
• Invest in the development of employees through local, regional and global career opportunities.
• Contribute to the communities where we reside.

What’s new with Aptar

We have an exciting position open for a Customer Facing Quality Engineer in our Queretaro location. This position will develop relationships with customers that foster a positive partnership, facilitate resolution of customer issues and provide technical support during the life cycle of assigned products. Offer support and knowledge of quality philosophies and disciplines to internal and external customers in the coordination of quality improvement efforts. Support our certification s including but not limited to, ISO 9001,SQF and BRC.

This is how your journey begins:

•  Serves as primary Champion for the overall implementation of quality initiatives for manufactured products.
• Facilitates cross-functional teams in order to address and resolve isolated or recurring external quality issues.
• Communicates directly with customers regarding technical support, manufacturing issues, and quality non-conformances.
• Persuades and presents information both orally and in writing and an ability to make presentations to executive team members as well as to key contacts at major customers.
• Understands and applies advanced mathematical concepts, as well as knowledge of applicable statistical tools and models.
• Demonstrates proficiency in root cause analysis, QRQC, and CAPA - corrective and preventative action implementation. 
• Develops, tracks, and drive continuous improvement activities in order to meet or exceed the regional quality goals and objectives (Key Process Indicators).
• Develops strong relationships with critical customer stakeholders, adding value to those relationships while strengthening the customer-supplier relationship. 
• Demonstrates and leads team with self-motivation, self-confidence, and enthusiasm for Aptar.
• Provides statistical monitoring of quality as well as training the quality engineering personnel to apply quality measurement tools independently. 
• Reviews and approves various specifications from a quality perspective
• Provides quality support to the facility management team through directions of QST’s and activities toward team objectives and response to actions from team meetings
• Participates actively in the Quality Improvement Process
• Supports and adheres to all system procedures and Company policies / procedures.
• Maintains a clean and safe work environment.  Follows all safety regulations.
• Performs other related duties assigned.

What you will bring on the journey

Education           

• BS Degree in Engineering or Science or equivalent as deemed acceptable by hiring authority.  Master’s degree desired but not mandatory.

Experience

• 5 years minimum experience as a Quality Engineer
• Must possess demonstrated leadership and analytical abilities to facilitate problem resolution in a team environment.
• Working knowledge and proficiency using quality analysis and tools such as root cause analysis, QRQC, 8D, Lean Manufacturing, DOE, FMEA; Six Sigma a plus
• Working knowledge of the ISO 9001 and BRC/IOP standards and requirements to support our ISO and BRC process

Skills/Abilities

• Excellent written and verbal communication skills in both English and Spanish (bilingual) is required.
• Ability to provide leadership to influence the quality activities and performance at our interco suppliers.

• Ability to convincingly present solutions based on findings to customers, suppliers, management, and team members. 

Preferred Qualifications:

• Master’s degree in Engineering, Science, or Business Administration desired but not mandatory.

• Professional certifications such as American Society for Quality CMQ/OE, CQE, CRE, CSSBB, CQA desired but not mandatory.
• Experience with injection molding desired but not mandatory.
• Experience with high speed automated assembly desired but not mandatory.
• Knowledge of the Hazard Analysis & Critical Control Point process desired but not mandatory.

What we offer:

• An exciting, diverse and value based working environment
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Contribute to the communities where we reside

Be You. Be Aptar

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.