Customer Supply Analyst

WHO ARE WE

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

We have manufacturing facilities in North America, Europe, Asia and South America and over 14,000 dedicated employees in some 20 countries.

YOU SHOULD WORK HERE BECAUSE WE:

• Attract and develop high performing people. 
• Promote a diverse and inclusive work environment. 
• Allow for failure by allowing people to make mistakes through an open and trusting environment. 
• Invest in the development of employees through local, regional and global career opportunities.
• Contribute to the communities where we reside.   

WHAT’S NEW WITH APTAR

We have an exciting position open in Mexico, Customer Service Analyst, reporting to Customer Service Manager.  This position will be based in Mexico.

 The Customer Supply Analyst (CSA) supports B2B customers to increase client satisfaction and portfolio growth. The position is responsible for managing and coordinating all aspects of assigned accounts, including, but not limited to, new projects, order processes, inventory levels, and reporting. The CSA works closely with the customer, sales, management, and internal personnel to ensure high performance and customer satisfaction. It is expected to make recommendations and implement process improvements.

 Job Elements & Position Responsibilities

• Highly skilled in both spoken and written English.  
• Analyze customer buying patterns, investigate variances, and share insights with the business to optimize resource planning and improve service.
• This position owns the order management process for assigned accounts, ensuring accurate order details, pricing, timely confirmations, and status updates while addressing customer needs to ensure satisfaction.
• Collaborate with Quality Engineering to resolve customer complaints, identify root causes, and implement corrective actions.
• Recommend alternative product solutions for customers, engaging internal teams like marketing and planning when necessary.
• Contribute to cost-saving initiatives and customer value management analysis.
• Build and maintain strong customer relationships, driving growth.
• Resolve customer inquiries promptly (same day), coordinating with internal teams and escalating as needed.
• Identify opportunities to improve service, including order management and forecasting, and propose solutions.
• Represent the customer’s voice, prioritizing their experience with Aptar.
• Monitor and communicate performance, reconciling discrepancies in customer scorecards.
• Strengthen customer relationships through in-person interactions.
• Present key account information at internal business reviews.
• Support internal projects, including resin and material changes.
• Partner with Account Managers to share customer insights and activities.
• Assist with customer product launches, ensuring specifications, sampling, and on-time PO delivery.
• Resolve invoice discrepancies in collaboration with Finance.
• Maintain accurate system data to support service levels.
• Efficient with receiving and responding to a high volume of emails daily.
• Serve as department backup to other CSAs when needed.

Skills & Education:

• Education:  Bachelor’s Degree preferred but not required.  Prior Supply Chain experience is a plus.
• Experience:  3-5 years in Customer Service, preferably in a fast-paced manufacturing environment.
• Knowledge of SAP or other ERP systems preferred.
• Proficiency in Microsoft Office Products (Word, Outlook, Excel intermediate level, and PowerPoint) 
• Must be detail-oriented, a team player, and proficient in verbal and written communication.  

What we offer:

An exciting, diverse and value based working environment.

Home Office Policy

Award-winning corporate university offering personal development and training opportunities.

Competitive base salary and performance-based bonus plan.

Contribute to the communities where we reside.

Innovative benefits plan

Be You. Be Aptar

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.