Customer Service Manager, EMEA

Customer Service Manager, EMEA
 
Join our team and Be You Be Aptar
Aptar is seeking a Customer Service Manager for Closures EMEA. This role is responsible for leading and directing customer service teams in the region to ensure smooth day-to-day operations while promoting customer satisfaction and high service level.

As Customer Service Manager, EMEA, you will:

• ensure customer satisfaction by implementing and managing effective customer service policies and procedures 
• monitor customer service metrics and provide regular reports to management
• coach customer service representatives to provide excellent service to clients
• resolve customer complaints and escalate issues as necessary to senior management
• develop and implement strategies to improve customer retention and increase customer loyalty
• evaluate customer feedback and use it to continuously improve customer service operations
• ensure strong focus on working capital reduction by considering and respecting contractual agreements with customers
• work on process optimization and standardization across all Customer Service teams
• provide full product lifecycle support and add value to their business operations, products and services
• serve as main contact for regional sales organization to ensure alignment on activities
• validate customer logistics contracts optimizing Aptar interest
• foster a positive work environment and build relationships with other departments to ensure seamless interactions
• maximize synergies across the region to drive improvement, cost reduction, increase efficiency and foster standardization
• further develop customer service team in the region to ensure continuous upskilling and building strong customer relations.

Education and skills

• College or University Degree
• Proven leadership capabilities to lead multicultural team
• Strong customer orientation
• Advanced communication and problem-solving skills
• Fluent in English (additional languages like French, Spanish, Italian would be an advantage)
• Advanced system knowledge (SAP, IBP, BI, etc.)
• Advanced MS Excel and PPT skills.

Who We Are
At Aptar, we leverage insights, design, engineering, and science to develop cutting-edge packaging technologies that enhance brand value for our clients and make a significant impact on people’s lives globally. Our innovations transform conventional packaging into advanced dispensing systems, offering solutions such as precise fragrance applications, mess-free ketchup dispensing for kids, and connected technologies that support patients in adhering to their treatments.
With manufacturing facilities across North America, Europe, Asia, and South America, and a dedicated team of over 13,000 employees in about 20 countries, Aptar is committed to creating impactful innovations for our customers and their consumers.
 
Our Culture
At Aptar, our success is driven by the individuals who contribute their unique talents and perspectives every day. We believe that when you bring your authentic self to work, we all thrive. 
 
How We Support Our Employees
•    An exciting, diverse and value based working environment
•    Award-winning corporate university offering personal development and training opportunities
•    Competitive base salary and performance-based bonus plan
•    Contribute to the communities where we reside.
 
Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.