Customer Service Representative Support

WHO ARE WE?

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

We have manufacturing facilities in North America, Europe, Asia and South America and over 14,000 dedicated employees in 20 different countries.

YOU SHOULD WORK HERE BECAUSE WE

• Attract and develop high performing people.
• Promote a diverse and inclusive work environment.
• Allow for failure by allowing people to make mistakes through an open and trusting environment.
• Invest in the development of employees through local, regional and global career opportunities.
• Contribute to the communities where we reside.

SUMMARY

Responsible for the support of accounts including, but not limited to, new projects, order entry, order process, inventory levels, and reporting.  Works closely with their team leader, more senior level CSR’s, Customer, Sales, and Internal Personnel to ensure a high level of performance and customer satisfaction.

Note – The Customer Service Representative Support position differs from other CSR positions in level of responsibility and number of accounts, as well as decision making ability and related work experience.  The CSR-Support role also has more order entry responsibility.

We have an exciting position open in Mukwonago, WI: Customer Supply Analyst (Hybrid between onsite in Mukwonago and remote)

JOB DUTIES

• Complete order entry, provide order status information, inventory levels, late shipment notification and coordinate or consolidate shipments for assigned customers.
• Assist in team order entry, forecasts, specifications, special reports and tasks.
• Learn and develop an understanding of the Aptar product line offerings and options in order to make recommendations or suggest alternatives as required.
• Perform a wide variety of duties to assist customers by answering questions, providing information, and interacting with other departments as required.
• Develop knowledge of customers buying patterns, in order to contact customers to secure new orders or releases.
• Respond to customer communications regarding requests for information, resolution of quality or product issues, pricing, and lead-times with the assistance of the Team Leader or more experienced team members if required.
• Partner with Customer Service Representative on customer activities relating to product launches and issues.
• Review and administer customer pricing.
• Prepare and maintain special reports for customers as required.
• Act as a back-up for selected assigned customers from other CSR’s, and maintain own customer account information for use by back-ups.
• Handle Cold Call customer inquiries.
• All other duties as assigned.

REQUIRED QUALIFICATIONS

Education

• Preferred: Bachelor’s Degree in a business-related field such as Business Management, Communications, Finance, Operations, or Supply Chain Management

Experiences

• 3-5 years in Customer Service

Skills

• Knowledge of SAP or other ERP systems.
• Proficiency in Microsoft Office Products (Word, Outlook, Excel Intermediate level and PowerPoint).
• Must be detail-oriented, a team player and proficient in both verbal and written communication.
• Detail oriented and quality conscious, with excellent organization skills.
• Courteous, tactful and a good team player
• Able to manage multiple priorities.
• Prompt, reliable attendance is required

What we offer:

• An exciting, diverse and value based working environment
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Contribute to the communities where we reside.
• Innovative benefits plan which includes: 401k & Retirement Savings plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave].

Be You. Be Aptar

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

**Climate Controlled + Safety Shoe Subsidy*