Customer Service Manager

Join our team and “Be You Be Aptar”

Aptar Italia is seeking a Customer Service Manager, based in its Aptar Chieti site.

The Customer Service Manager coordinates the activities of sales order management. Supervises and monitors activities related to the respect of the confirmed dates to customers, by involving the related functions (material management, production, shipping, transportation or otherwise). He/She has to guarantee the satisfaction of Customer need as regards Supply Chain matters and manage in concert with Sales priorities on customer orders.

As Customer Service Manager, you will:

• Coordinate the activities of part configuration based on the info received from the Sales.                                   
• Take part with the Head of Supply Chain to the definition of Supply Chain service agreement with Customers and be responsible to execute them.
• Manage the Customer forecast in concert with the Material Manager as it pertains to the availability and allocation of resources.
• Manage the relationship with customers regarding the order entry, order-status and order management with the goal of ensuring customer service required.
• Ensure motivation, control, rewarding and professional development of his collaborators, according with the Aptar spirit and policies relating to compensation.

Job Location

The position will be based in Aptar Chieti.

Education

Degree in Economics, Management Engineering and/or a Master’s degree or specific training in Customer Service Management.

Required skills

• At least 5 years of proven experience in Customer Service Management
• Analytical and data management skills
• Problem-solving orientation
• Good knowledge and use of the Microsoft Office package
• Excellent command of the English language, fluent spoken English
• Reliability and strong sense of responsibility
• Proven and outstanding interpersonal and communication skills.

Travel requirements

Willingness to travel when required.

Who we are

At Aptar, we leverage insights, design, engineering, and science to develop cutting-edge packaging technologies that enhance brand value for our clients and make a significant impact on people’s lives globally. Our innovations transform conventional packaging into advanced dispensing systems, offering solutions such as precise fragrance applications, mess-free ketchup dispensing for kids, and connected technologies that support patients in adhering to their treatments.

With manufacturing facilities across North America, Europe, Asia, and South America, and a dedicated team of over 13,000 employees in about 20 countries, Aptar is committed to creating impactful innovations for our customers and their consumers.

Our culture

At Aptar, our success is driven by the individuals who contribute their unique talents and perspectives every day. We believe that when you bring your authentic self to work, we all thrive.

How we support our employees

• An exciting, diverse and value based working environment
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Contribute to the communities where we reside.

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Stay updated on career opportunities by following us on social media @AptarGroup!